2014 NCHN Annual Educational Conference
June 17-20, 2014   |    St. Louis, MO
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    • Keynote Presentation: Transforming Network Performance into Funding
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      • Network Collaboration Workshop: How-to for Adding Value to Your Network
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      • Living the Theory of Change
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      • Utilizing the Tactical Skills of Trial Advocacy to Convince Customers of Network Value
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      • Aim for Impact: A Systems Approach to Sustainability
      • NCHN 2013 Leadership Learning Community Final Sessions
      • Utilizing the 3 Ms of Process Improvement in Healthcare
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      • New Opportunity for Network Value: Using HIT to Improve Transitions of Care
      • Transforming the Rural, Frontier and Underserved Healthcare Delivery System through Better Use of Data
      • Making Data Meaningful for Improvement & Sustainability
      • Creating a Regional Collaborative
      • Network Revenue Enhancement: The Creation of a Network Telepharmacy Service
      • The Critical Access Hospital Network’s Rural Health Information Technology Project
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      • Feasibility of Multi-Stakeholders Shared Service Cooperative in Delivering Rural Home Care
      • Gateway Into Return on Investment: Turning Grant Data Into Meaningful Strategic Network Outcomes on a Shoestring
      • Tools of Workforce Success
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Aim for Impact: A Systems Approach to Sustainability

Kap Wilkes
Kap Wilkes, Program Manager, National Rural Health Resource Center
Picture
Joe Wivoda, Chief Information Officer, National Rural Health Resource Center
Description
In this session learn more about a systems approach for your rural health network using the Baldridge Performance Excellence framework and how this approach can be a path toward impact and sustainability. Learn more about a systems approach and shape your network's path toward sustainability, share lessons learned with your peers, and consider your network's strengths and gaps.

A systems approach to sustainability is a path toward impact. By understanding the Baldridge Performance Excellence framework and components a rural health network leader can optimize the interactions and leverage the components to improve the overall effectiveness of their network. Meeting the needs of customers is key to sustainability but so is leadership that is aware of the health care environment, strategies and operations that are aligned with the network's mission and vision, considerations of process improvement, a focus on the network's workforce, and measuring progress and sharing knowledge. All of these components aim a network toward sustainability. Learn more about a systems approach and shape your network's path toward sustainability, share lessons learned with your peers, and consider your network's strengths and gaps.


Materials
Presentation (ppt)
Handout (doc)

Presenters
Kap Wilkes, MBA, Kap is a Program Manager II at the National Rural Health Resource Center since 2012 where she is responsible for strengthening network development, facilitating business plans for sustainability, and building HIT knowledge capacity for rural HIT networks. Kap is a qualified facilitation trainer and has been helping organizations with their strategic planning efforts for over 10 years. She uses the balanced scorecard methodology for planning and provides leadership support for optimizing plans with a systems approach based on the Baldrige Performance Excellence framework. Most recently she has been supporting rural health networks via remote facilitation and training. She has experience working within a large and dynamic collaborative health care network as the Members Services Manager. Kap has experience and knowledge of business development and is adjunct faculty for The College of St. Scholastica in the Management and Technology School teaching organization development.

She received a Master of Business Administration degree from the University of Kansas and Bachelor of Arts degree in Physics/Astronomy from Agnes Scott College, Atlanta Georgia.

Joe Wivoda is the Chief Information Officer at the National Rural Health Resource Center and HIT Consultant with Rural Health Innovations in Duluth, MN. He has been working in Information Technology since 1990 and with Health Information Technology since 1993.  He has been IT Manager, Director of IT, and CIO at several Hospitals, clinics, and other healthcare organizations, and has also assisted Healthcare IT vendors with business planning and product improvement.  Joe has provided leadership and consulting for several Health Information Exchanges (HIE) nationwide as well as HIT selection, implementation, and improvement consulting to healthcare organizations. In addition to his healthcare experience, he has worked in several other industries including manufacturing, engineering, education, and legal.  Joe's expertise is in IT leadership, strategy, service delivery, and the process of innovation. His work with Regional Extension Centers includes Meaningful Use assessments, readiness assessments, workflow analysis and redesign, project management, quality reporting, and tool design. Along with National Rural Health Resource Center staff, he also provides technical assistance to 41 Rural HIT Network Development grantees nationwide

Joe received his B.S. and M.S. in Physics from the University of Minnesota – Duluth and has a Doctorate (ABD) in Business Administration from Northcentral University.
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