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Utilizing the 3 Ms of Process Improvement in Healthcare

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Richard Morrow, Vice President Lean Consulting, Healthcare Performance Partners
Description
An interactive session sharing how some of our greatest leaders (inside and outside of healthcare) utilized 3 Ms in leading others in change. The 3 Ms are: 1. Measurement 2. Managing to the measure and 3. Modify processes, making the right work easier leads to higher reliability and margins.

Surgical errors, physician-centric vs. patient-centric behaviors, and dysfunctional financial incentives continue in most healthcare institutions despite years of conferences, penalties, and education. "Only a fool expects different outcomes from doing the same things." This session shares how to eliminate medical errors, achieve benchmark levels in Value-based Purchasing, and engage physicians, nurses, and professionals throughout the continuum of care.

Learning Objectives:
  1. Learn the 3Ms of Performance Improvement and how leaders that succeed utilize them every day.
  2. Discover how Abrahama Lincoln, Dr. David Livingstone, and leading healthcare professionals lead great change.
  3. Receive practical and proven methods to your questions in how to achieve a safety culture and benefit from a more engaged Provider and staff force
Presenter
Richard Morrow leads MedAssets Quality, Safety, Reliability and Patient Experience consulting group eliminating "Never events," improved cultures for safety, and developed Penn Medicine's leadership and performance improvement system. Mr. Morrow has 30 years in high reliability organizations including United Airlines, Motorola, Eaton, The Joint Commission, and its Center for Transforming Healthcare where he developed its Robust Process Improvement and collaborates with the U.S.' premier healthcare institutions. Developed a Value-based Purchasing safety improvement system supporting clients in achieving quality and financial success. He has deployed Lean Six Sigma programs internationally and has presented at NPSF, ASC, Shingo NE Conference and ASQ. Mr. Morrow is the author of “Utilizing the 3Ms of Process Improvement in Healthcare – A Roadmap to High Reliability” and holds an M.B.A. from the University of Illinois’ Executive Program and a certified Master Black Belt.