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NCHN Business Partners

HCAHPS Breakthrough™ Webinar Series

Announcing an exciting partnership between Custom Learning Systems and NCHN
40% - 94% off the HCAHPS Webinar Series for NCHN Members

NCHN is pleased to announce an exciting opportunity to our membership. Through our partnership with Custom Learning Systems, LLC we are offering to NCHN members, “HCAHPS Breakthrough™ – Webinar Series” a dynamic, high impact, innovative, practical education series designed to achieve breakthrough sustainable improvements in your HCAHPS patient experience survey scores. Webinar/HOPE Plan authors, Brian Lee, CSP, and David Dworski, MA, will personally lead the webinar series, bringing a half century of training experience, enthusiasm, participant engagement know how and a remarkable blend of combined HCAHPS expertise.

NCHN members can purchase access to the series for the low rate of $295 and make it available to all their hospital members! This is a significant savings off Custom Learning Systems’ published price.

Here's how the HCAHPS Breakthrough™ Webinar Series Works:

  • Each webinar will focus on one HCAHPS domain and is crafted to provide participants with a step by step actionable blueprint to sustainably improve their patient experience scores.
  • The content has been designed to provide an engaging, educational, how-to roadmap that will captivate the imagination of attendees to successfully drive positive behavioral change at every level.
  • NCHN members are encouraged to share this information with all of their Hospitals members and should encourage them to enroll 10% of their people, (5% management, and 5% frontline leaders). This high level of participation will create a critical mass of expertise and generate powerful implementation momentum.
  • The series will launch with a bonus session for C-Suite Leaders & HCAHPS domain champions by focusing on three critical skill sets needed to lead, plan and systematically leverage the series to achieve their strategic goals.
  • Each webinar includes a downloadable Learning Guide that features priority best practice tools, LEAN friendly SOP checklists, and critical implementation skills.
  • An important building block for webinar curriculum is the Custom Learning Systems proprietary “HCAHPS HOPE Plan™”, Hardwiring Outstanding Patient Experience, a powerful systematic step by step blueprint to hardwire sustainable HCAHPS improvement.
  • As a value-added bonus, every NCHN’s members’ hospital team will receive a complimentary one hour customized Coaching Call with authors Brian Lee, CSP, and/or David Dworski, MA.
  • Every registered participant will be emailed a follow up DO IT™ Implementation Checklist, and an attendance reminder for the next webinar.
  • Participants who miss any of the scheduled webinar series, or wish to revisit or share the content with other employees, can access the HCAHPS Breakthrough™ Library for one year.
  • Every participant will receive an HCAHPS Breakthrough™ Series Certificate of Completion.

HCAHPS Breakthrough™ Webinar Series Schedule

A mid-year National Symposium on sustainable HCAHPS improvement, will take place on February 3, 2014, at the Annual HealthCare Service Excellence Conference, at the Green Valley Ranch Resort in Las Vegas, NV. A conference within a conference!

All Webinars are scheduled on Tuesdays at: 9:00 AM AKST; 10:00 AM PT / 11:00 AM MT / 12:00 PM CT / 1:00 PM ET and the first webinar will be “The C-Suite Role in HCAHPS Transformation” on June 11, 2013.

Webinar Date
The C-Suite Role in HCAHPS Transformation June 11, 2013
Quiet at Night July 9, 2013
Cleanliness of Patient Rooms August 13, 2013
Communication about Medicines Septemeber 10, 2013
Communication with Doctors October 8, 2013
Communication with Nurses November 12, 2013
Pain Control January 14, 2014
Mid-year National Symposium at the HealthCare Service Excellence Conference in Las Vegas, NV February 3, 2014
Green Valley Ranch Resort
Responsiveness of Staff March 11, 2014
Transition of Care April 8, 2014
Overall Rating May 13, 2014
Willingness to Recommend June 10, 2014

This webinar brochure includes additional information about the program.  Again, through NCHN’s partnership with Custom Learning Systems, we are able to offer this program to you as a NCHN member for the low rate of $295! 

To purchase the program, complete the online order form. When you register your network, you will receive a link to the webinar and a code to provide to your members. You will receive an invoice for $295 which covers all of your members. We must have received your 2013 dues assessment before we can provide the log in information for the program. 

If you have questions, please contact Christy or Rebecca.

For more information, contact:
Christy Sullenberger


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