2015 NCHN Annual Leadership Summit

Clearwater Beach, Florida
01/19/15 09:00 AM
01/20/15 05:00 PM

Pool at Sheraton Sun Key Resort

2015 NCHN Annual Leadership Summit

Brave Leadership – Maximizing your Network’s Potential

The 2015 NCHN Leadership Summit is a one and a half day meeting designed to build health network leadership capacity.  Network leaders come together to discuss leadership challenges and share leadership best practice models. Through peer learning sessions, network leaders will explore strategies to improve network outcomes.

January 19-20, 2015
Clearwater Beach, Florida

Download the Attendee Packet (zip)

Hotel Information

Sheraton Sand Key Resort
1160 Gulf Blvd.
Clearwater Beach, FL 33767
Phone:(727) 595-1611
Hotel Website 

NCHN Reservation Rate: $155 + tax (single or double)
Room rate is available from January 17 - 22, 2015, pending availability.
» MAKE RESERVATIONS  (Deadline: December 23, 2014 or when all rooms have sold)
Check-in is at 3:00 PM and check-out is at 11:00 AM

Fee Payment: Check or Paypal

Checks should be addressed to NCHN, include the registrant's name, and be mailed to:

400 S. Main St.
Hardinsburg, KY 40143

Pay by Paypal (using a card or Paypal account)

Registration Fee (please select):
Name of Attendee


NCHN Member: $299
Non-Member: $399

» REGISTER (Deadline: December 23, 2014) 

Your registration fee includes the following:

  • Leadership Summit materials 
  • 2015 Leadership Learning Community membership, including 6 Community Calls following the Summit (February - August 2015)
  • Meals
    Monday, January 19th: Breakfast, Lunch, Beach Party Dinner, and 2 Beverage Breaks
    Tuesday, January 20th: Breakfast and 1 Beverage Break 

Tentative Agenda

The following is a tenative agenda and is subject to change. A final agenda will be posted by January 5, 2015.

Monday, January 19, 2015

7:00 AM 8:15 AM Breakfast Buffet – Rusty’s Bistro  
8:30 AM 9:10 AM  Welcome & Introduction - Leadership Summit Committee  
Leadership Action Board  
9:15 AM 10:00 AM 6 Ideas of Brave Leadership: You are a Brave Rural Health Network Leader
Jordan Tenenbaum, VP, Allevant developed by Mayo Clinic & Select Medical

The obstacles faced by health care providers and patients in rural areas are vastly different than those in urban areas.  Rural Healthcare is in the midst of a perfect storm.  More rural hospitals have closed in the last year than in the last 15 years combined.  Economic factors, lack of recognition by legislators and the sheer isolation of living in remote rural areas all conspire to impede the success of rural providers.  However, there is power in numbers and Rural Health Networks are well positioned to lead the long term sustainability of rural health.  If there ever was a time for Brave Leadership, the time is now.  In this session we will dig into some ideas and concepts for Brave Leadership and how to apply them to your rural health networks.

10:00 AM 10:15 AM Stretch Break
10:15 AM 10:30 AM
Myth Busting Mini-Sharing Session
Jordan Tenenbaum, VP, Allevant developed by Mayo Clinic & Select Medical
Myth: Networks are not small businesses
Rural health networks provide meaningful work and services that helps sustain access to care in our communities. As nonprofit organizations, networks are also susceptible to the many myths that drive common misperceptions. In this mini-sharing session we will explore some myths and facts about rural nonprofits, their impact on the economy, and ideas for a results (and mission) driven business. Participants are encouraged to share any myths you have busted about your network and its operation.
10:30 AM 12:00 PM
Dynamics of Board and Network Leader Relationship
Panel Discussion

Darcy Czarnik-Laurin, Executive Director, Thumb Rural Health Network (MI)
Dave Johnson, Director of Member Relations & Business Development, RWHC (WI)
Heman A. Marshall, III, Principal, Woods Rogers Attorneys at Law (Roanoke, VA)
Stacie Pace, Director, Rural Health Network of Oklahoma (OK)
Cindy Siler, Deputy Director, Tennessee Rural Partnership (TN)

A panel of network leaders will discuss major challenges they have faced working with Board Members. Strategies to address the challenge(s) and outcomes will be shared. Summit Participants will have the opportunity to ask an attorney questions about legal responsibilities of Board Members at the end of the discussion. Participants will take away strategies and tools that will ensure successful relationship between board members and network staff.

Mr. Marshall will provide an overview of the legal roles and responsibilities of board members of non-profits. He will discuss how network leaders can assist their board members in the performance of their board duties. Participants will have the opportunity to ask questions and participate in the discussion.

12:00 PM 12:50 PM Network Luncheon - Connecting with your Peers 
1:00 PM 2:00 PM  Engaging State Policymakers in Sustaining your Rural Health Network
Martha McLeod, McLeod Consulting (Franconia, NH)
Heman A. Marshall, III, Principal, Woods Rogers Attorneys at Law (Roanoke, VA)

This session will describe a role for network leaders in advocacy and education of policymakers about the role of networks and importance of rural healthcare services to rural communities. Tips and tools for identify8ing and engaging policymakers will be provided. Attendees will practice engaging and delivering key messages to policymakers. Mr. Marshall will discuss myths around advocacy work and 501c3 status.
2:00 PM 2:05 PM  Stretch Break  
2:10 PM 3:00 PM  Building and Maintaining Infrastructure & Capacity within a Network  
Joann Ort, Administrator/Chief Operating Officer, Department of Radiology, Ohio State University (Columbus, OH)
Linda K. Weiss, EVP, Champion of Service Integrity and Quality, Trust Health Care Services (North Miami Beach, FL)

Learn the do’s and don’ts of operating a successful network. Solid business planning, planning for growth, and consistent communication are necessary components of building and sustaining a successful network. Network staff, network members, and stakeholders are valued assets of the organization and play an integral infrastructure role in networks.
3:00 PM 3:30 PM Mini-Sharing Session: “Busting 3 Key Infrastructure/Capacity Network Myths”
Joann Ort, Administrator/Chief Operating Officer, Department of Radiology, Ohio State University (Columbus, OH)
Linda K. Weiss, EVP, Champion of Service Integrity and Quality, Trust Health Care Services (North Miami Beach, FL) 
3:30 PM 3:45 PM  Networking Break  
3:45 PM 5:00 PM Leadership Workshop, Part I: Key Milestones
Mary Kay Chess, Ph.D., Dean, Pinchot University (Seattle, Washington)

Leading a network is both challenging and invigorating. There have been many events and actions that contribute to our current leadership approach. Often, as these events have occurred, we have developed and refined new skills and we are not even aware of the changes. Taking the time to assess leadership events that have shaped our current engagement in the network is simply sound business. Once we take the time to understand where we have been and the skills we have, we are then in a much better place to consider additional leadership developmental efforts.  As Summit participants explore their leadership milestones, we anticipate laughter and acknowledgment of the wild accomplishments of network leaders across the United States. You are a leader. How did you get here?  Once you explore your milestones, it is easier to consider where you want to go next.

Beach Party – Taste of Florida Buffet 

Tuesday, January 20, 2015

7:00 AM 8:15 AM Breakfast Buffet – Rusty’s Bistro   
8:30 AM 9:45 AM Leadership Workshop, Part II: Key Milestones
Mary Kay Chess, Ph.D., Dean, Pinchot University (Seattle, Washington)

In Part I of the Leadership Milestone Workshop, we looked at the challenges in leading the diverse networks across the United States.  In Part II of this leadership session, we will reconfirm the meaning of leadership and spend time defining the unique skills required in this work. Then we'll take a look at the individual leadership milestones we identified in the first day. We may be astounded by the variety of events and actions that contribute to successful network leadership. Once we take the time to understand where we have been and the skills we have, we will consider a leadership plan for your network. As Summit participants acknowledge the accomplishments to-date and consider what is still required, it will be easier to consider where each leader wants and needs to go next in their development. You will exit this entire workshop with a working definition of leadership, an inventory of your skills and preferences, and a road-map for creating the next series of leadership milestones.

9:45 AM 10:30 AM Tools & Strategies for Managing Successful Networks Roundtable Discussion
Gretchen Klein, Executive Director, Prince of Wales Health Network (AK)
Facilitator: Stacie Pace, Director, Rural Health Network of Oklahoma (OK)

Discussion designed to encourage sharing among Summit participants about tools and strategies they are utilizing to manage their networks

10:30 AM 10:45 AM Networking Break
10:45 AM 11:15 AM

Success & Sustainability
Gwen Martin, Ph.D., Evalytics LLC (MO)

Join a focused conversation on how rural healthcare networks create their success and sustainability by concentrating on key drivers.  The five we will emphasize are:

  • Communication
  • Collaborative environment
  • Infrastructure
  • Financial Impact – ROI
  • Evaluation & impact  
11:15 AM 11:45 PM News from the Office of Rural Health Policy 
Amber Berrian, Rural Health Network Development Planning Program Coordinator, ORHP
Jayne Berube, Rural Health Network Development Program Coordinator, ORHP
Natassja Manzanero, MS, Rural Health IT Workforce Program Coordinator, ORHP

ORHP staff will provide information on upcoming ORHP key updates, news, and conferences relevant to the HRSA Rural Health Network Development, Network Development Planning, and Health IT Workforce programs.  They will also share new on-line resources and toolkits from HRSA, RAC, TASC, and other sources. In addition, any new ORHP funding opportunities that may be available at the time of the Summit will be shared.  

11:45 AM 12:00 PM 2015 NCHN Leadership Learning Community
Darcy A. Czarnik Laurin, NCHN President; Executive Director, Thumb Rural Health Network (MI)
Mary Kay Chess, Ph.D., Dean, Pinchot University (WA)

We will be gathering feedback from the Summit Participants on what topics they would like to explore in more depth through the follow-up calls with the learning community.




Amber Berrian, MPH

Amber Berrian is a public health analyst within HRSA’s Office of Rural Health Policy.  For the past 10 years, Ms. Berrian has worked on agency-wide quality activities with key interests in health care system redesign, advancing clinical prevention interventions, and public health policy. She has a master’s degree in epidemiology/biostatistics from The George Washington University.

Jayne Berube, MS

Jayne Berube, MS is the Program Coordinator and Project Officer for the Rural Health Network Development grant program within the Federal Office of Rural Health Policy (FORHP).  She is a Registered Dietician and a Certified Diabetes Educator with an MS in nutrition and has experience working on community-based diabetes prevention programs. Prior to coming to ORHP, she worked for the Indian Health Service on the Navajo reservation in Chinle, AZ as a Public Health Nutritionist where she served as a lead facilitator of the Chinle Service Unit’s Breastfeeding Program and Baby Friendly Hospital Initiative, as well as other diabetes prevention programs. She also has a background in business administration and has worked in the private sector in Washington, DC.  

Mary Kay ChessMary Kay Chess, Ph.D.

Mary Kay Chess, Ph.D., is Dean of Academic Affairs at Pinchot University in Seattle, Washington.  She teaches system thinking and complexity, adaptive change strategies and leadership and personal development in these vibrant learning communities. Dr. Chess also consults with foundations and
organizations as well as their boards on building the leadership capacity necessary for thriving in our complex world. In addition, she serves as a leadership coach to executives and faculty teaching teams. Many of you know Mary Kay from the NCHN Coffee & Tea chats facilitated by Dr. Chess. She also designs and leads the Association’s Leadership Development Program. 

Mary Kay held executive roles in rural and urban hospitals and healthcare systems including Gundersen Lutheran and Kaiser Permanente as well as in shared services networks of medical groups and hospitals. She delights in bringing perspectives from diverse stakeholders to the table to create innovative options and opportunities. Mary Kay lives on an island in the Pacific Northwest and a ferry is part of her commute time. Dr. Chess also serves as the CEO and Board member of the Northwest Institute of Literary Arts, an accredited and “low impact” program offering an MFA, in classrooms with a water view for inspiration.

Dave JohnsonDave Johnson

Dave Johnson is the Director of Member Relations & Business Development for RWHC (Rural Wisconsin Health Cooperative).  In this role Dave is responsible for working with and through the 39 member hospitals to explore options for collaborative projects, and identify shared services to be developed and delivered by RHWC to member hospitals and other clients.  RWHC currently offers a host of quality, financial, educational, and process improvement services to hospitals and healthcare providers around the Country.

Prior to joining RWHC, Dave worked in community based long term care services in a number of differing capacities, including; business development director and senior director of operations. His specific areas of interest and expertise are in organizational leadership, process improvement, and business development.  Additional career related activities have included; presentations at national conferences, and consultation to networks, advocacy organizations, and other healthcare based entities. Dave has served on the board of multiple not for profit groups, as a director and president of the local board of education, and as a Governor’s appointee to the Wisconsin Brain Injury Advisory Council.  Volunteer experience includes 4-H of Wisconsin as a youth leader and shooting sports instructor.  During his free time, Dave enjoys spending time outdoors with his three kids, and his black lab, Jim. Dave received a BS from Appalachian State University in Boone, NC and an MBA from the Edgewood College School of Business in Madison, WI.  

Gretchen Klein

Ms Klein is Executive Director of Prince of Wales Health Network and is a life long resident of South East Alaska. A graduate of Pennsylvania State University.  Ms. Klein has twenty years of experience leading, directing, and carrying out fund development efforts for communities in region. Ms. Klein directed PeaceHealth Medical Foundation's philanthropic and planned giving programs. Ms. Klein currently directs the POW Health Network on Prince of Wales island made up of 7 partnering agencies, and Wellness Coalition that serves 12 communities, and 4,500 residents accessibly by ferry or float plane only.

Ms Klein is involved in many levels of local, community, regional, government, and private businesses: Including Rotary, Lions Club, Moose Lodge, Area Arts and Humanity Council, Big Brothers Big Sisters, and Running Club. 

Darcy Czarnik Laurin

Darcy A. Czarnik Laurin is Executive Director of the Thumb Rural Health Network (TRHN) and has filled that role since early 2011. TRHN works to improve comprehensive health services in Michigan’s Thumb region by exploring and facilitating innovative approaches among the Network members. TRHN’s 11 members are committed to set aside historical competitive issues and focus on emerging collaborative opportunities that address the complex health issues of Michigan’s Thumb.

TRHN was formed in 2003 and became an incorporated non-profit in March 2007. TRHN membership consists of three county health departments, six critical access hospitals, and two tertiary-level hospitals. Services focus on population health management that includes access to health care for the underserved population with an emphasis on primary care and dental services as well as chronic disease management. Additional services are improved community health status, regional health behaviors data collection and utilization, community access to care, educational opportunities, and leadership development. Each TRHN member organization has a community-based mission and continually seeks and sustains meaningful relationships with other community organizations that increase viability, efficiency, and effectiveness through collaboration.

A native of rural northern Michigan, Darcy has nearly 15 years of non-profit experience working with both federal- and state-level grant funded organizations. She began her non-profit career working as a watershed coordinator designing and implementing watershed and wetland restoration initiatives. Soon after, Darcy’s focus switched to rural health, and she dedicated her work to helping alleviate the health challenges and disparities found in rural communities.

Darcy holds a bachelor’s degree in health sciences from Central Michigan University.

Natassja A. Manzanero, MS 

Natassja A. Manzanero, MS is a Public Health Analyst within HRSA’s Federal Office of Rural Health Policy. Since June 2013, she has served as the program coordinator for the Rural Health Information Technology Workforce Program and also a rural health IT subject matter expert. She first joined HRSA in November 2010 as a project officer in the Bureau of Primary Health Care for the Health Center Controlled Network Grants, and in 2011 she joined the Office of Health IT & Quality as a health IT subject matter expert. Prior to working at HRSA, Natassja was a Health Insurance Specialist at the Centers for Medicare and Medicaid Services for 5 years as an account manager for the Medicare Part D Program. Natassja received her Bachelor of Science Degree in Healthcare Management with a minor in Business from Towson University in 2006, and Master of Science Degree in Healthcare Administration Informatics from the University of Maryland in 2009. 

Heman A. Marshall, III

Heman A. Marshall, III, is Principal for Woods Rogers Attorneys at Law and practices primarily in the areas of health law, general corporate and antitrust. His areas of concentration include, but are not limited to, assisting his clients in the complex area of federal and state regulatory schemes such as Stark II, state and federal anti- kickback laws, Medicare and Medicaid reimbursement issues, managed care negotiations, physician-hospital contracting, joint venture efforts, and antitrust issues.

He has served as the Coordinator of the firm's Health Law Practice Section since its inception in the early 1980's, and was the initial Chairman of the Virginia Bar Association Health Law Section upon its founding. He has also served as the Chairman of the Virginia State Bar Health Law Section and the Virginia State Bar Antitrust, Franchise and Trade Regulations Section, and is currently a member of the Governing Counsel of the Virginia Bar Association Health Law Section.

He is currently a member of the Virginia State Bar and Virginia Bar Association, the American Bar Association, the ABA Health Law Section serving on several of its special committees, and the American Health Lawyers Association. He is listed in the "Best Lawyers in America" under the categories of both Health Care Law and Antitrust, "Virginia's Legal Elite," "Virginia's Super Lawyers" and numerous Who's Who publications including Marquis' Who's Who in American Law. He was recently made a member of "Outstanding Lawyers of America" and is a fellow of both the Virginia Bar Foundation and the American Bar Foundation.

Gwen Martin, Ph.D.

Gwen Martin, Ph.Dleads EVALYTICS LLC, a research, program evaluation and consulting company.  She has 20+ years' experience in research, program evaluation and program development.  Prior to founding EVALYTICS, she was Executive Director and Director of Research for the Center for Women's Business Research in Washington, D.C; Director of Community Enterprise & Entrepreneurial Development and the Director of Business Research & Information Development Group with the University of Missouri; and Manager of Research & Evaluation for the Ewing Marion Kauffman Foundation.

Dr. Martin's research and evaluation spans substantive areas including Health Care, Business, Entrepreneurship, Organization Development, Technology and Innovation, Leadership, Education, Economic Development, Community Development, Product Market Research, Customer Relationship Marketing and social issues.  Findings from her work have been instrumental in program, product, and service creation and enhancement. 

Most recently, Dr. Martin has focused her efforts on research technical assistance and program evaluation for multiple and varied programs.  Recent and current clients include: Ascension Health and Ascension Health Information Systems (AHIS); Emmanuel Family and Child Development Center; Health Care Foundation of Greater Kansas City; Health Care Collaborative of Rural Missouri; Kansas City, Kansas City Kansas Community College; MOCSA; REACH Healthcare Foundation; and, United States Pharmacopeia (USP). 

Martin's work has been funded by numerous governmental agencies, foundations, entrepreneurship programs, and non-profit organizations.  Her research includes over 200 studies and she is a frequent conference presenter.  She holds a Ph.D. in sociology from the University of Kansas with special emphasis in gender and social inequality.

Martha McLeod

Martha McLeod was the Executive Director of the North County Health Consortium, a rural health network, for almost a dozen years.  During this time, she was elected to the New Hampshire House of Representatives where she served two terms, one on the House budget committee and the other on the House Commerce Committee.    Ms. McLeod began her career providing nutrition education services to young families and later worked for the NH Department of Health and Human Services in the Division of Public Health before moving back to the rural community where she grew up.  Ms. McLeod is an independent consultant providing technical assistance to not for profit organizations and the health insurance industry.  She is currently working under a long-term contract with the NH Insurance Department to improve the effectiveness of NH’s health insurance premium rate review process as part of the Affordable Care Act. 

Ms. McLeod attended the University of New Hampshire and received a Bachelor’s in Nutritional Science and a Master’s in Adult Education.  Ms. McLeod and her husband live in the White Mountains of New Hampshire where they ski, hike and enjoy spending time with their three grandchildren. 

Joann Ort

Joann Ort is Administrator, Department of Radiology and Chief Operating Officer with OSU Radiology, LLC. She has over thirty years of healthcare experience.  She received a Masters of Health Administration from The Ohio State University in 1994.  Joann worked with OSUMC Department of Physician Relations, during that time; she developed and implemented a network wide physician recruitment program for OSHN members. Within a two year period, she recruited six primary care and specialty physicians, and her efforts resulted in a savings of $70,000 to the hospitals by avoiding fees that would have been paid to external recruitment firms.

She worked for 15 years as the Executive Director of Ohio State Health Network.  Her notable achievements at OSHN include the coordination of an integrated group purchasing network between OSUMC, an academic medical center, and seven small hospitals throughout the state of Ohio.  In 2005, Joann implemented a value analysis program to identify process improvement and cost savings opportunities relating to products, service standardization, and utilization. 

Joann initiated the development of a state wide critical access hospital network.  This was made possible by a Health Resources and Services Administration grant that she authored, and was awarded $84,680 as initial start-up funding. In May 2009, the Ohio Critical Access Hospital Network was officially incorporated. In April 2009, Joann successfully launched Ohio Biomedical Services, a for-profit subsidiary of OSHN, and is served as CEO.

Joann also worked as a consultant for Georgia Health Policy Center in rural health network development.  She provided guidance on program development and sustainability to federally funded networks during their initial stages of development.

In 2010, Joann became the Chief Operating Officer/Administrator of OSU Radiology, LLC and the Department of Radiology. During the past four years, she has assisted in integrating the clinical radiologists into the OSU Faculty Group Practice, improved the clinical service through the recruitment of over 25 radiologists and increased profitability through cost containment initiatives and development of new business.  

Stacie Pace

Stacie Pace grew up in a small rural town in southeast Oklahoma. After attending college she moved to Dallas, Texas where she worked in marketing and advertising. Feeling the pull of hometown, Stacie moved her children back to southeast Oklahoma where she started her own entertainment business in the local music industry. Since Stacie Pace joined Little Dixie Community Action Agency, Inc. (LDCAA) in 2001, she has been assisting Southeastern Oklahoma communities build capacity and assisting with development as an economic/community developer.  

Stacie currently serves LDCAA as the Director of Rural Health Network of Oklahoma. Being involved in several community organizations and part of their boards keeps Stacie in touch with the needs of the communities in Southeast Oklahoma.  She attended Southeastern Oklahoma State University for a bachelor of arts in music and is currently attending classes and working toward a degree in Health Administration

Cindy Siler

Cindy J. Siler is the Deputy Director of the Tennessee Rural Partnership, a non- profit organization established in 2006 to assist in improving access to primary health care in rural and underserved areas of the state through activities involving the recruitment, referral, placement and retention of clinicians.

Cindy has been involved in the provision of health and social services in rural areas for over 30 years.  Before coming to TRP she served as the Chief Executive Officer of REACHS, Inc. providing a full complement of health care, education and support services to developmentally disabled adults, abused women and children and the uninsured of East Tennessee and Kentucky.  During her tenure as CEO, REACHS grew from 35 employees and an annual budget of $975,000 to 100 employees with an annual budget of $4.1 million, serving over 11,000 people in rural areas.
Her career has given her a view of rural and indigent people from the driver’s seat of a mobile unit to serving as a county Chamber President.  

Jordan Tenenbaum, MHA

Jordan Tenenbaum serves as Vice President, Business Development for Allevant Solutions.  Jordan helps lead Allevant Solutions, LLC to champion a new, smarter approach for rural hospitals to care for a broader and more complex patient group. Developed as a joint venture between Mayo Clinic and Select Medical, Allevant’s programs integrate innovative clinical services, quality improvement efforts and business expertise.

As an executive leader with extensive health care experience in the for-profit, non-profit and academic-based sectors, Jordan received a Bachelor’s degree in Kinesiology at the University of Wisconsin – Madison, a Master’s in Health Administration from Washington University in St. Louis, and a Fellowship in Hospital Administration from Thomas Jefferson University Hospital in Philadelphia, PA. 

Linda K. Weiss, LCSW

Ms. Weiss is a therapist, educator and consultant with 25 years of experience including direct service, supervision and management. Ms. Weiss has served on statewide committees in Illinois on the redesign of the state’s mental health crisis services delivery system for children and adolescents. She has provided consultation on Medicaid compliance to providers throughout Illinois. At the national level, Linda served as the Board secretary for the National Cooperative of Health Networks and has delivered numerous presentations on network development.  Additionally, she has served as a federal grant reviewer for the Health Resources and Services Administration.

As a network director, Ms. Weiss was instrumental in the original design and implementation of a collaborative mental health crisis services delivery system covering an eight county area.  As a result of this innovation and improved ease of access and quality care, she was recognized with a Community Achievement Award.

Ms. Weiss earned a BSW from Augustana College in Rock Island, IL, an MSW from the University of Illinois at Urbana-Champaign and is a graduate of the Johnson & Johnson/UCLA Health Care Executive Program from UCLA’s Anderson School of Management in Los Angeles, CA. At the University of Illinois’ School of Social Work, Ms. Weiss was an adjunct instructor, sat on the School’s Community Advisory Board and is the immediate past president of the Alumni Association where she continues to serve as a Senior Advisory Member.

Ms. Weiss received advanced training from the National Organization for Victim Assistance and volunteered at the site of the World Trade Center in New York following the attacks on 9/11. 

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